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1            Introduction

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This website is operated by TheContours, a company established in England and Wales (we, our or us). These terms and conditions (Terms) govern your use of our website and the purchase of products through our website. By using our website or placing an order, you accept these Terms and enter into a binding agreement with us.

 

Our contact details:

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Phone number: 0121 833 0888

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Geographical address: 1 The Courtyard, 707 Warwick Road, Solihull B91 3DA

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Email address: contact@thecontours.art

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2            Orders

(a)    You may order products as shown on our website. By placing an order, you agree to purchase the product(s) at the total price shown at checkout.

(b)    You must be at least 18 years old to place orders.

(c)    We may accept or reject any order and will notify you within a reasonable time if we reject your order. Once we accept an order, a binding agreement is formed for the supply of products under these Terms.

(d)    All purchases are subject to product availability. We do our best to keep products in stock and maintain accurate availability information on our website. Any pre-order products (not currently in stock) will be clearly marked on our website. Any dispatch dates shown are estimates only, and we are not liable for delays or date inaccuracies.

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(e)    We strive to ensure that product descriptions, specifications, prices, and images on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. In the event of an error, we reserve the right to correct it and will notify you if this affects your order.

(f)    Colours and images displayed on our website may vary from the actual product due to monitor settings, lighting, and photography.

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(g)    We reserve the right to cancel any accepted order at our sole discretion at any time before delivery for reasons including but not limited to significant dispatch delays, inability to supply products due to circumstances beyond our control, or errors on our website (such as incorrect descriptions, prices or images) or any other reason we deem appropriate. If we cancel your order, we will contact you using the details you provided when ordering and provide you with a full refund of any amounts paid.

3            Payments

(a)    You must pay in full when you place your order. The amount payable includes product price, tariffs, delivery charges, and VAT, as displayed at checkout. You remain liable for any import duties or other charges imposed by customs or tax authorities. We are not responsible for any delays or additional costs resulting from customs clearance processes.

(b)    We accept the payment methods displayed on our website at the time of purchase. Where we offer payment through third-party providers, your use of those payment methods may be governed by the third-party provider's separate terms and conditions, which you must review and accept directly with them.

4            Delivery, title and risk

(a)     We will supply the products in accordance with these Terms.

(b)    We deliver to areas specified on our website. If you are outside our delivery area, please contact us to discuss alternative options.

(c)     Any delivery timeframes shown on our website are estimates only.

(d)    We use Royal Mail, First class delivery services or special delivery. Some deliveries require a signature, while others may be left in a safe place or at your nearest post office for collection, subject to your preferences and Royal Mail's policies. 

(e)    Risk in the products will pass to you when the products have been delivered to the delivery address, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the products will pass to you on delivery to the carrier.

5            Refunds and Returns – “Consumers” under the Consumer Rights Act 2015

(a)    The provisions of this clause apply to the extent that you purchase from us as a “consumer”, as defined in the Consumer Rights Act 2015. You expressly agree

to this information being provided in digital form, rather than on paper.

(b)    If you live in the United Kingdom, you have 14 days to change your mind and submit a return request for the products. The 14 days starts after the day you receive (or someone you nominate receives) the products (or the last delivery of the products).

(c)    If you live outside of the United Kingdom, you have 30 days to change your mind and submit a return request for the products. The 30 days starts after the day you receive (or someone you nominate receives) the products (or the last delivery of the products).

When you do not have the right to return products for a change of mind

(a)    We do not accept returns for change your mind if:

 

(1)    you have damaged the products (including the packaging), or the products are no longer in their original condition​​​

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How to request a return

(a)    You should email us using the contact details at the start of these Terms or you may use the Model Cancellation Form below.

                                           

To TheContours:, (Email: contact@thecontours.art),
I hereby give notice that I cancel my contract of sale for the following goods:
_______________________________________________________________________________.

Ordered on/received on: ___________________________.
Name:        ___________________________.    Address: _________________________________________________.
Signature: ___________________________.    Date: _________________.

 

 

(b)    You must send the products back to us, in the same condition they were delivered to you.

Return Shipping Costs

 

You are responsible for the cost of returning products (including the applicable tariffs charges and postage/delivery fees) to us when exercising your right to cancel under the Consumer Contracts Regulations, unless:

(a)    the products are faulty, defective, damaged, or not as described; or

(b)    we sent you the wrong products.

In these circumstances, we will cover all return shipping costs or reimburse you for pre-agreed Royal Mail First Class postage costs.

When your refund will be made

(a)    Provided that all return conditions have been met after our inspection, we will make any refunds due to you as soon as possible, and in any event within 14 days from the day on which we receive the relevant products back from you. The refund will be issued to the original payment method, unless otherwise agreed.

(b)    We may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

Faulty or defective products

(a)    You have legal rights in relation to products that are faulty or not as described. These rights, provided under the Consumer Rights Act 2015, are not affected by the returns policy in these terms or any additional warranty we provide. Under the Consumer Rights Act, if your product is faulty, you can request a repair or replacement. If these aren't possible or are unsuccessful, you may then be entitled to a full or partial refund. For detailed advice about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards office.

6          Liability

(a)    Nothing in these Terms limits any liability which cannot legally be limited.

(b)    Subject to the clauses above, but despite anything else to the contrary in these Terms, to the maximum extent permitted by law:

(1)    if you are not a ‘consumer’ as defined in the Consumer Rights Act 2015, neither Party will be liable for any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise;

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(2)    if you are a ‘consumer’ as defined in the Consumer Rights Act 2015, and you use the Services for any commercial, business or re-sale purpose, we will have no Liability to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity;

(3)    a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to mitigate its loss; and

(4)    our aggregate liability for any and all liability arising from or in connection with these Terms will be limited to 100% of the price paid by you to us.

(c)    We have given commitments as to the compliance of the products with these Terms and applicable laws in these Terms. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.  

7           Use of Our Website

When using our website, you must not:

(a)    breach any person's privacy, legal rights, or upload personal information without consent;

(b)    defame, harass, threaten, or offend any person;

(c)    use our website for any unlawful purpose;

(d)    interfere with other users or our website's operation;

(e)    introduce viruses, malware, or attempt to modify or tamper with our website;

(f)    send spam or unsolicited messages;

(g)    use automated tools such as bots, scrapers, or data mining software;

(h)    assist others in doing any of the above;

(i)    provide false, inaccurate, or misleading information;

(j)    use another person's details without authorisation; or

(k)    fail to maintain the security of any access credentials we provide to you.

8            Website Accuracy and Technical Issues

While we make reasonable efforts to ensure our website operates smoothly and displays accurate information, we do not guarantee that our website will be uninterrupted, error-free, or free from technical glitches, bugs, or viruses.

We are not liable for any:

(a)    temporary unavailability of our website or any features;

(b)    technical errors, glitches, or malfunctions affecting the display of products, prices, or other information;

(c)    loss or corruption of data during transmission;

(d)    delays or failures in processing orders due to technical issues;

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(e)    any loss, damage, or inconvenience arising from your use of or inability to use our website.

If a technical error results in an incorrect price, product description, or availability being displayed, we reserve the right to cancel or reject any affected orders and will notify you promptly. You will receive a full refund if payment has already been taken.
You are responsible for ensuring your device and internet connection meet the necessary requirements to access our website and for implementing appropriate virus protection and security measures.

9                       Intellectual Property

(a)    All intellectual property rights in our website, products, content, branding, and materials (including copyright, trademarks, and designs) remain our property at all times.

(b)    You must not, without our prior written consent:

(1)    copy, reproduce, distribute, sell, publish, or broadcast our intellectual property;

(2)    use our intellectual property for commercial purposes or revenue generation;

(3)    modify, adapt, or create derivative works from our intellectual property;

(4)    frame or embed our content in another website; or

(5)    remove or alter any copyright notices or proprietary markings.

(c)    You may share our content on social media or personal blogs provided you:

(1)    do not claim ownership of our intellectual property;

(2)    do not imply our endorsement unless explicitly agreed in writing; and

(3)    do not damage our reputation or use our content in any illegal, misleading, or deceptive manner.

(d)    If you submit content to our website (such as reviews, comments, or feedback), you:

(1)    grant us a worldwide, royalty-free, non-exclusive licence to use, modify, and display that content for our business purposes;

(2)    warrant that you own the content or have permission to submit it;

(3)    acknowledge that we may remove any content at our discretion; and

(4)    remain responsible for ensuring your content does not infringe third-party rights or violate any laws.

10                    General

 

(a)    Amendment: We may update these Terms at any time by publishing revised terms on our website. The Terms that apply to your order are those in effect  when you place your order. We recommend reviewing the current Terms before each purchase.

(b)    Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer  any right to enforce any of its terms on any person who is not a party to it.

(c)    Complaints and Feedback: We are always looking to improve our services and products. If you have any feedback or a complaint, please notify us on our                             contact details set out in these Terms and we will take reasonable steps to address any concerns you have.

(d)    Disputes:  A party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other party within 14 days of notifying that other party of the Dispute. If the parties cannot resolve the Dispute at that meeting, either party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution.

(e)    Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

(f)    Governing Law: Both parties submit to the exclusive jurisdiction of the courts operating in England and Wales.

(g)    Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

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(h)    Privacy: We will comply with all applicable data protection laws, and your personal data will be handled in accordance with our privacy policy (available on our website).

 

 

Last update: 12 January 2026

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