SHIPPING POLICY

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All UK orders are shipped via Royal Mail and will be dispatched within 1-2 business days after purchase excluding weekends and holidays. 

Free shipping included for all orders dispatched within the UK.

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INTERNATIONAL SHIPPING

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For orders shipped outside the UK, the billing and shipping address must be the same. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

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CUSTOMS DUTIES AND OTHER FEES

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Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs duties, taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. Call your local customs office for details about these charges.

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UK RETURN POLICY

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If you are not satisfied with your purchase, you can visit our terms and conditions for more detailed information on how to return goods.

If you have any questions, please contact us at contact@thecontours.art

 

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).​

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• We operate a 14 day return policy 

• The merchandise must be in its original condition.

• We do not refund shipping charges.

• We do not accept returns/exchanges on custom-made or special order items. These types of sales are final.

• Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense. 

 

 

INTERNATIONAL RETURNS

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We operate a 30 day return policy.

The customer is responsible for all shipping, duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

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For further information please refer to our terms and conditions